Your Official Grosvenor Casino Hub

We bring you the official Grosvenor Casino experience online with a single, secure site. Our games, offers, and support come direct from Grosvenor and Rank Group PLC—no middlemen, just trusted entertainment for players in the UK.

Grosvenor Casino at a Glance (UK)
Launch year	2007 (online)
Regulator	Licensed and regulated in Great Britain by the UK Gambling Commission
Welcome offer	Deposit £20, play with £50 plus 50 free spins (5× wagering on bonus)
Total games	Over 1,000 slots, tables, and live shows
Main providers	Evolution, Playtech, NetEnt, IGT, Pragmatic Play
Min. deposit / withdrawal	£10 / £10
Payment options	Visa & Mastercard Debit, PayPal, Paysafecard, Apple Pay, bank transfer
Apps	Native iOS & Android apps and a responsive mobile site
Typical cash-out speed	Within 24 hours for PayPal; 1-3 banking days for cards
Support	24/7 live chat, email, and phone (0800 083 1990)

Join in Minutes

Getting started with Grosvenor Casino takes just a few minutes. We ask for your full name, date of birth, and UK address—our system usually fills in addresses automatically using Royal Mail. Then, add your email and mobile number so we can send a quick code to confirm each one.

Choose a username, set a strong password, and pick a security question to keep your account safe. Confirm you’re 18 or over and accept our terms, privacy policy, and Safer Gambling tools. You can also set daily, weekly, or monthly deposit limits right from the start.

Fast Verification

We try to verify your details electronically using the electoral roll and Experian. If we need more, we’ll ask for a photo ID and proof of address before your first withdrawal. You can explore games and deposit up to £1500 before any documents are required.

Already a Grosvenor One Member?

If you’ve got a Grosvenor One land-based membership, just enter your card number and your Play Points link up automatically.

Log In Without a Hitch

We make sure logging in to Grosvenor is fast and secure every time. Use your username or Grosvenor One membership number with your password to access your account in moments. Want extra security? Switch on free two-step authentication in “My Account” so every login asks for a unique six-digit code sent by SMS or Google Authenticator.

How to Set Up Two-Step Authentication

• Go to “My Account > Security”.
• Pick “Enable Two-Step Authentication”.
• Choose SMS or Authenticator App and follow the steps on screen.
• Enter your first code and you’re all set.

If you forget your password, just click “Forgotten details”, enter your registered email, and we’ll send a reset link valid for 30 minutes. Three failed logins will lock your account, but our 24/7 live chat team can help unlock it after a quick ID check. No matter where you are—at home or on the app—we focus on getting you back to your favourite games quickly and safely.

Get Verified, Play Confident

Fast ID Checks

We keep verification simple. Most of us pass the Experian-powered ID check in seconds. Sometimes, we need to upload documents through our secure portal, protected with 256-bit SSL encryption. You can follow each step from your account dashboard and get an email when you’re approved—usually within a day.

Passport or UK photocard driving licence

Utility bill or bank statement from the last 3 months

Front of your debit card or screenshot of PayPal/Skrill wallet

Why We Verify

As a Rank Interactive site licensed by the UKGC (57970), we meet strict KYC and anti-money laundering rules. We confirm age before betting, may request source-of-funds proof if your total deposits hit £2,000, and re-check details if you change payment method. These checks help us:

• Keep under-18s and self-excluded players out
• Protect your account from fraud
• Allow smooth withdrawals and fast payouts

Verify once, then play every game with real confidence.

Our Top Games, Handpicked for You

Curated Lobbies

We put our most popular games front and centre with themed lobbies that refresh daily—Featured, New, Must-Go Jackpots, Exclusive, and Live Casino. Over 1,000 slots and 90 plus live tables wait for you, and our handy filters mean you can jump straight to Megaways, Drops & Wins, Grosvenor Originals, or low-stake games with a single tap.

Something for Every Player

Our “Top Picks” carousel brings together:

• Slots: Starburst, Big Bass Splash, Rainbow Riches Pots of Gold, Book of Dead, and the exclusive Grosvenor Winning Post.
• Progressive Jackpots: Age of the Gods™ £250k Powerpots, Red Tiger Daily Jackpot (must drop before midnight), and Mega Moolah Atlantean Treasures—where the top prize tops £1 million.
• Table & Card: Premium European Roulette, Blackjack Perfect Pairs, and Three Card Poker.
• Live Shows: Lightning Roulette, Crazy Time, and our own Grosvenor Exclusive Blackjack streamed live from London.

All our games come from trusted studios—Playtech, Evolution, NetEnt, Pragmatic Play—and are eCOGRA certified for fair play and live integrity. We make it easy to play with confidence.

Providers That Power the Action

We work with some of the most respected names in gaming to bring fresh energy to every session at Grosvenor. Our line-up includes Evolution, Playtech, NetEnt, Pragmatic Play, Red Tiger, IGT, and Blueprint, so we cover everything from blockbuster slots to HD live tables—all in one place.

• Evolution: Home to Lightning Roulette, Crazy Time, and our own branded blackjack tables
• Playtech: Delivers Age of the Gods, Quantum Roulette, and Buffalo Blitz Live
• NetEnt: Brings you Starburst, Gonzo’s Quest Megaways, and Divine Fortune
• Pragmatic Play: Known for Gates of Olympus, Sweet Bonanza, and Drops & Wins live games

What to Expect

We offer sharp streams, fast loading, and games checked by UKGC-approved labs like eCOGRA. Live tables stream from custom studios in 4K with multiple camera angles. New releases arrive every week, keeping our collection current and packed with exclusive Grosvenor promotions tied to the latest launches.

Live Casino, Live Thrills

We bring the energy of real casino action straight to your screen with live dealers streamed in HD from Evolution’s London studio and select Grosvenor clubs like The Vic. Every moment is captured with adjustable camera views and low-latency feeds, so we never miss a beat.

• Exclusive Grosvenor Roulette and Blackjack tables hosted by our own croupiers
• Top Evolution games like Lightning Roulette, Crazy Time, and XXXtreme Lightning Blackjack
• Playtech favourites including Age of the Gods Bonus Roulette and Quantum Blackjack Plus
• Popular side bets: Perfect Pairs and 21+3 for blackjack, Racetrack and Neighbour bets for roulette
• Table limits stretch from £0.10 on Auto-Roulette up to £10,000 on VIP Baccarat

Features like live chat, tipping, and Bet Behind make every table social. With round stats and quick-bet options, we keep play fast and lively. Our exclusive Dual Play lets online and on-site players share the same wheel, so the casino floor atmosphere is always within reach—any time, day or night.

Bonuses and Promotions That Boost Your Play

Welcome Offer

We invite new UK players to unlock our “Deposit £20, Play With £50” welcome. Register, opt in, and deposit £20 with your debit card. Stake it once on any slot and we’ll add a £30 Casino Bonus plus a 100% odds-boost token for your first sports bet. The casino bonus comes with 5× wagering for slots or 10× for live tables and stays valid for 30 days. No promo code needed—see the offer page for all terms.

Ongoing Rewards

• Free Spins Fridays—opt in, wager £20 on select slots and get 20 spins.
• £5 K Daily Drops—random cash rewards on featured Pragmatic Play games.
• Live Casino Missions—complete weekly goals for up to £50 in bonuses.
• Play Points Loyalty—earn a point per £10 bet, swap 100 points for £1 cash.

Getting Started

Head to our Promotions tab, opt in to any deal, and play the qualifying games. Track progress live so you always know how close you are to your next reward. Terms are simple—no surprises, just more value every step of the way.

Payments Made Easy

We keep banking at Grosvenor straightforward and free from hidden surprises. Every deposit and withdrawal happens in pounds, so you never face extra currency fees. We offer trusted UK payment options, all fee-free—giving you full control from start to finish.

Our Payment Methods

• Debit Cards (Visa, Mastercard, Maestro): Deposit from £5, withdraw from £10, and expect funds within 1 to 3 working days.
• PayPal: Deposit and withdraw from £10, with payouts usually arriving within two hours once approved.
• Paysafecard: Deposit from £5, though withdrawals aren’t supported.
• Pay by Mobile (Boku): Deposit between £10 and £30, network fees may apply, and cash withdrawals aren’t available.
• Instant Bank Transfer: Withdraw from £10 for larger amounts, with funds typically landing in 1 to 3 working days.

Before confirming any transaction, our cashier displays the exact limits, processing times, and if Strong Customer Authentication is needed. We process withdrawals in under 24 hours on business days, and your account history lets you track every step. Set daily, weekly, or monthly deposit limits instantly in the Responsible Gambling tab. We never charge for deposits or withdrawals, so your funds stay yours.

Mobile Casino and Apps

We keep you connected to Grosvenor wherever you are. Our free apps for iOS (v12.0+) and Android (v7.0+) put all your favourite games and features at your fingertips. Log in securely with Face ID, Touch ID, or Android fingerprint, and enjoy instant notifications that keep you in the loop. With adaptive streaming up to 1080p, gameplay stays smooth whether you’re spinning slots or joining live tables.

• Access 300+ slots, jackpots, and every live dealer table—including exclusive Grosvenor Roulette and Blackjack Blue—optimised for portrait mode.
• Deposit from £5 and withdraw to debit card, PayPal, or Grosvenor One card, with in-app withdrawals processed in under 24 hours.
• Quick-bet sliders, search, and favourites help you place sports and casino bets with one wallet.
• Rated 4.5 stars on the UK App Store and 4.3 on Google Play as of May 2024.

If you’d rather not download the app, our mobile site works just as well—responsive, secure, and ready for instant play on any device.

Wherever you log in, the same trusted Grosvenor experience is always waiting.

UK Licence, Fair Play and Site Security

We’re fully licensed and regulated by the UK Gambling Commission under Rank Digital Services Limited (account number 38750). This means we meet tough standards around player protection, responsible gaming, anti-money laundering, and technical reliability.

Independent Game Testing

Our RNG games are rigorously tested every quarter by Gaming Laboratories International to ensure fairness. Live tables stream direct from Evolution and Playtech studios, all approved by the UKGC. The return-to-player rates you see are verified by independent testing.

Security That Covers Every Detail

• Every transaction is protected with 256-bit TLS 1.2 encryption, validated by DigiCert
• We use tokenisation, so your card details never touch our servers
• Optional two-factor authentication adds an extra layer of account security
• Player funds are held in a dedicated, medium-protection trust account as set by the UKGC
• Independent dispute resolution is available through IBAS

With these safeguards in place, we keep your account and game outcomes protected so you can focus on enjoying your time with us.

Help When You Need Us

Fast Support Options

We keep help close at hand around the clock. Connect with us instantly through live chat in the lobby or app, email us at [email protected], or call our free UK number 0800 083 1990 if you need urgent support. Live chat usually responds in under a minute, emails get answered within 12 hours, and phone support is ready from 8am to midnight, with security lines open 24/7.

Guides and Self-Help

Our Help Centre has over 250 guides covering payments, verification, safer gambling, and more. Use our smart search to find step-by-step answers for things like resetting your PIN, setting deposit limits, or closing your account—so you can get back to playing quickly.

Clear Complaints Process

If you ever need to raise a concern, our three-step complaints process is clearly signposted: start with an informal chat, move to a formal investigation, and escalate to the Independent Betting Adjudication Service (IBAS) if needed. You always know what comes next.

FAQs

Sign-Up and Login

We welcome players aged 18 and over to register with a valid email, UK mobile number, and postcode. Creating your account takes less than two minutes. For extra peace of mind, we offer optional two-step verification using SMS or Google Authenticator. If you ever forget your password, you can reset it instantly or reach our live chat team any time for help.

Verification and Security

We follow UK Gambling Commission rules for KYC checks. To verify, just upload your passport or driving licence along with a recent utility bill or bank statement (dated within three months). Most documents are approved within 30 minutes. You won’t be able to deposit or withdraw more than £2,000 until this is complete. We protect your data with 256-bit SSL encryption and regular eCOGRA audits.

Payments and Limits

• We accept Visa, Mastercard, Maestro debit cards, PayPal, Paysafecard (for deposits only), and bank transfer.
• The minimum deposit is £5 and the minimum withdrawal is £10.
• Withdrawals reach PayPal within 24 hours, debit cards in 1–3 banking days, and bank transfers in up to 5 days.
• You can set daily, weekly, or monthly deposit limits in your cashier.

Bonuses and Eligibility

New UK customers who deposit £20 with code PLAY50 get a £30 casino bonus, meaning you play with £50. The bonus has a 5× wagering requirement on slots within 30 days; live dealer and table games contribute 10%. Only one welcome offer per household or IP address.

App Support and Mobile Play

Our native apps are available for download on the App Store and Google Play. Enjoy Touch ID or Face ID logins, bonus alerts, and access to over 1,000 games. Our HTML5 mobile site brings the same features to any browser, so you never miss out on the action.